• chateau whistler lobby

Guest Services

Fairmont Chateau Whistler is a landmark ski-in ski-out hotel and golf resort at the base of Blackcomb Mountain. Our welcoming and professional team is here to provide you with the ideal Whistler experience, whether you’re here for a romantic getaway, family vacation, ski or golf trip, business meeting, or special event.

  • Check-in time is 4:00 PM
  • Check-out time is 11:00 AM

Late check-out or early check-in is by request only and based on availability. Additional fees may apply. Please inquire with the front desk for details.

Express Check Out forms are included in your Whistler room key passport. These can be dropped off at the front desk located in the lobby of the hotel should you prefer to have your balances settled to your credit card rather than being assisted by a Front Desk Agent. Account balances can be reviewed using the menu screen on your guest room television.

Self-parking: $41 CAD/night plus taxes, with unlimited access.
Valet service: $50 CAD/night plus taxes, with unlimited access.

Fairmont Chateau Whistler is pleased to offer access to Tesla Supercharger electric vehicle charging stations (ten stations total, up to 72 kW).

The Concierge desk is located in the main lobby and attendants are ready to advise and assist you with your activity, dining, and transportation arrangements. Scroll down for Concierge Planning Tools, call 1-604-938-2006 for more information, or email [email protected] and [email protected]

Our shuttle has four designated drop-offs and pickups throughout Whistler Village completing its route about every 15-20 minutes from 7 AM – 11 PM. In addition, we have a private courtesy SUV service taking guests to specific locations that are not on the shuttle route. Both of these services are operated on a first come, first serve basis. You will need to speak to the staff at the outside at the front door of the hotel approximately 30 minutes before you require either service to allow time to get to your destination in time in the event that there is a delay in getting you moving.

The Housekeeping department would be happy to provide you with playpens, irons, and ironing boards at no extra charge.

Mini-fridges and microwaves are available upon request ($10.00 CAD plus per day each)

You are welcome to use coin-operated washers and dryers on four of the hotel floors. Dry cleaning services are also available.

Fairmont Chateau Whistler welcomes small pets for a rate of $50.00 plus applicable taxes per day. Pets can be supplied with beds and a bowl upon request. Pets are not allowed in the Fairmont Gold Penthouse Suites.

Note: Service dogs are allowed on the property free of charge.

Babysitting Whistler is a childcare and nanny agency that provides safe, fun active care while babysitting. Whistler nannies combine care for your children with all the great children’s activities Whistler Blackcomb has to offer. Our nannies and babysitters come to your Whistler accommodation to entertain your children both daycare and in the evening. They accept all Whistler kids and their families from newborn to 14 years of age.

They conduct thorough background and reference checks on all their Whistler nannies to ensure that your children have the best care possible and peace of mind for you. All Whistler Babysitters are first aid certified, bonded and insured.

Babysitting Whistler
Toll Free: 888 906 BABY
Cellular: 604 902 BABY
Fax: 604 894 2081
Email: [email protected]

Bell Staff are located at the main entrance of the hotel. They will be happy to assist you with porterage and luggage storage bell services. Bell Staff are available to assist you 24-hours, 7-days per week.

Complimentary bicycle, ski, and golf storage is available in the lower lobby concourse level of the hotel. The Mountain Adventure Centre is open daily from 7:30 a.m.–6:00 p.m.

Ski-in/ski-out facilities and on-the-slopes Ski Host guest services are at the base of Blackcomb Mountain.

Visit the Fairmont Snow Host for a cup of hot chocolate at the end of your day. During golf season, Guest Services will assist with transferring your clubs to and from the Fairmont Golf Clubhouse.

Fairmont Chateau Whistler is home to several shops and services.

  • Snowflake: skiwear, accessories, leather goods and apparel
  • Mountain Adventure Centre: ski rentals/bike rentals and accessories
  • Red Leaf: gift shop
  • KABN: Designer clothing
  • Mountain Galleries at the Fairmont: fine art gallery
  • BOGNER: clothing and accessories
  • 3 Singing Birds: locally-sourced gifts, clothing, and more

Concierge Planning Tools

Our knowledgeable Concierge team has gathered their best planning tools to make your journey and stay at our beautiful resort as memorable as possible.  From transportation and activities to dining tips please see below.

highway on the edge of a body of water

Concierge Transportation Guide

From bus schedules to the fastest shuttle services, our Concierge team gathered all you need to know about getting to and from Whistler.

Concierge Activity Guide

From mild to wild our concierge team has something fun for everyone.

Concierge Dining Guide

From dining reservations to the best dining options at the Resort and around Whistler, our concierge team is delighted to provide you with the culinary delights of Whistler advice.

property entrance with large ceilings

Get in Touch

Want more information about Fairmont Chateau Whistler? We would love to hear from you! Visit our Frequently Asked Questions or contact us directly.

Fairmont Chateau Whistler

Relax and unwind in the comfort of the Fairmont Chateau Whistler, a luxurious ski-in/ski-out hotel in the heart of Whistler, British Columbia. Our wide range of guest services, including concierge, valet, and ski storage, will make your stay stress-free and enjoyable.

Damian Blunt ski valet at Chateau Whistler
Ski Valet

When you’re done skiing the world-class slopes of Whistler Blackcomb our valet team is available slope-side to secure your gear so you can go right to après at the Mallard Lounge!

Walking Distance: 5 minutes
Group of friends skiing and snowboarding at Whistler Blackcomb ski resort.
Mountain Activity Centre

Get prepared for adventure without ever leaving the building. Book your Whistler activities and get rentals via the booking desk and rentals centre.

Walking Distance: 4 minutes
outdoor hard tennis court next to Chateau Whistler
Tennis Court

“Private plexipave courts on site for guest use. Available May-September only}
Racquet rental and tennis balls are available for purchase.”

Walking Distance: 4 minutes
exterior shot of the chalet
The Chalet

Featuring European-inspired alpine cuisine, The Chalet’s menu offers the perfect collection of warm and welcoming dishes you’d expect in North America’s favourite mountain resort. Indulge in savoury fondues, house-made pâté, schnitzel, rösti and artisan charcuterie platters.

Walking Distance: 10 minutes
The Clubhouse Fairmont Chateau Whistler Golf Club
The Clubhouse

Picturesque views of the 18th hole set the stage for a casual lunch or dinner on the patio at the Fairmont Chateau Whistler Golf Clubhouse. (April – October).

Walking Distance: 10 minutes
portobello employees standing behind a display of baked goods

An elevated casual dining experience delivered by an animated open kitchen, Portobello’s made-to-order sandwich selection and gourmet pastry and coffee operation have expanded to include open-flame rotisserie chicken, pork ribs, and delectable smoked brisket.

Walking Distance: 3 minutes
couple eating breakfast
The Wildflower

The Wildflower’s signature warm and inviting ambiance is the ideal casual resort setting for breakfast and dinner. Showcasing locally inspired dishes and innovative classics in a family-friendly restaurant setting.

Walking Distance: 1 minute
dining room at the grill room
The Grill Room

With warm, inviting service, tableside appetizers, and the occasional bottle of sparkling wine being sabered, Grill Room is the perfect Whistler restaurant location for a night out with friends or a romantic dinner for two.

Walking Distance: 2 minutes
a couple having a drink at the bar
The Mallard Lounge

Master mixologists with signature blends of house-infused spirits, Canadian and West Coast food, live entertainment and a spectacular setting have created a legendary following among visitors and locals alike.

Walking Distance: 1 minute
wide angle view of gym with treadmills and woman running
Fitness Centre

Crush your fitness goals, or stretch and recover from a day in the mountains. This fully equipped fitness centre has everything you need to have your best workout.

Walking Distance: 3 minutes
indoor pool area with view of outdoor area
Resort Pools

Take a dip mountain-side in one of our heated indoor/outdoor pools or hot tubs. Open year round with Cabana drink service.

Walking Distance: 3 minutes
reception desk at the fairmont gold lounge
Fairmont Gold Reception

Located on the 8th floor, the Fairmont Gold Reception team is a great place to start planning your adventure. They are here to help arrange for on-site and off-site attractions including booking dinner reservations, activities, transportation, needing directions and more!

Walking Distance: 4 minutes
chateau whistler lobby
Bell Desk

Located in the main lobby, by the front doors, the bell desk team can assist you with parking, luggage assistance and luggage storage.

Walking Distance: 1 minute
Electric car being charged by a woman at Fairmont Chateau Whistler
EV Charging

Secure EV chargers available in valet and self park parkade. Regular guest parking fees apply.

Walking Distance: 5 minutes

Self-parking and valet parking options available. Electric vehicle charging stations available.

Walking Distance: 4 minutes
chateau whistler lobby
Concierge Desk

The Concierge is located in the main lobby, adjacent to the front desk. Our knowledgeable team is a great place to start planning your adventure. They are your go-to guides for on-site and off-site attractions including booking dinner reservations, activities, transportation, needing directions and more!

Walking Distance: 1 minute
property entrance with large ceilings
Reception Desk

Located in the main lobby, by the front doors, the reception desk team is here to help you check-in and ensure your comfort during your stay.

Happy woman receiving a beauty treatment
Vida Spa

Escape from reality to natural elegance at Vida Spa. This mountainside sanctuary helps to restore the delicate balance of inner calm, outer vitality, sensory pleasure, and spiritual health.

Walking Distance: 3 minutes
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