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ALL Safe – Your Safety in Mind

Safety information and operational updates for your upcoming visit to Fairmont Chateau Whistler.

Our first priority is the safety and well-being of our guests and employees. Fairmont Chateau Whistler is closely following the advice from BC’s Ministry of Health. To learn more about British Columbia’s travel restrictions please visit

Latest Update For Travellers Arriving By Air

If you are travelling by air from outside of Canada or the US you will be asked to state your “Designated Quarantine Facility” (DQF) on the ArriveCAN’s App. You should list your DQF as the Fairmont Chateau Whistler. Once you have had your COVID Test administered at the airport you should make your way directly to the Fairmont Chateau Whistler where you will be asked to quarantine until you receive your expedited results.

Travelling from the USA?

Please ensure you have read, understood and complied with all Canadian requirements for American citizens and permanent residents travelling into Canada. This includes ArriveCAN’s proof of vaccination documents which are required before crossing the border into Canada and a negative Covid-19 test within 24 hours before arrival into Canada.

Travellers re-entering the US will need to be tested no more than 24 hours before travelling by air into the United States and show a negative result to the airline before boarding the flight.

For over 30 years we’ve provided shelter and have been a home-away-from-home for guests and employees alike, and as long as we feel we can do that safely we will continue to do so. Should you have any questions or need further information, please contact the hotel directly at 604-938-8000 or

PLEASE NOTE: The ArriveCAN app is free for all travellers. Be cautious of third party, fraudulent webpages and apps that may be posing as ArriveCAN and asking you for payment. You can Visit the official government site HERE.

Fairmont Gold in Whistler, BC | Luxury mountain vacation


Fairmont Chateau Whistler will require proof of vaccination for our restaurants, the Fairmont Gold lounge, the health club, fitness centre and yoga classes, as well as meetings and events.
Learn More

Mask Policy

mask policy

To help protect all of our valued guests and employees, masks are mandatory in all indoor public spaces. This includes the lobby, meeting foyers, hallways, elevators and any designated common areas.

Lobby Views | Fairmont Chateau Whistler

check-in / check-out times

Please note that check-in is now available from 4:00 pm onwards, and check-out is now at 11:00 am.

Barrel saunas at Fairmont Chateau Whistler

health club protocols

The health club is currently open for hotel guests daily from 6:30 am – 11:00 pm.  For more information on health club protocols please click here.

dining updates

Fairmont Chateau Whistler is committed to providing you with a dining experience you can enjoy with confidence. For more information on safety protocols, current dining venue hours and offerings, please click here.

Fairmont Fit

fitness room, spa & yoga

Health club is open daily from 6:30 am -11:00 pm.

Yoga classes are now available daily. Learn more

Vida Spa is now accepting appointments seven days /week.

Whistler Experience Guide Mountain Tours

additional hotel updates

Whistler Experience Guide Tours are now available daily.

Hotel Shuttle is available daily from 7:30 am – 11:00 pm

View all of our services and amenities available during your stay.

Ski Whistler_Tourism Whistler_Blake Jorgenson

‘know before your go’

Planning a day of skiing on Whistler Blackcomb? Check out their winter 2021/2022 season information. Also, our friends at have created a series of ‘Insider Tips’ to help you make the most of your time in Whistler. Take a look at these practical posts for the inside scoop on safely enjoying Whistler’s most popular adventures this winter.

Audain Art Museum | Image: Tourism Whistler, Justa Jeskova

find out what’s open in whistler

Consult the Doors Open Directory to see what businesses are open in Whistler, and learn how they have modified their operations in response to COVID-19.

Whistler Village in Winter | Image: Tourism Whistler, Justa Jeskova

more helpful resources

Tourism Whistler Updates

BC Government Updates

Travel Updates

Canadian Border Info
Canadian Border Services Agency website 

World Health Organization

Covid Testing Kits at Fairmont Chateau Whistler


Covid-19 testing kits are not currently available at the hotel. Please visit Tourism Whistler’s resource page to learn more about your options for tests while visiting Whistler.

meetings and events

All Meet Well is our commitment to keeping you safe and well, for the gatherings of today and tomorrow. Our dedicated meetings and event team looks forward to collaborating with you to create customized experiences that build lasting memories. To learn more about hosting your next meeting or event, click here

*Please note: Activities, transportation schedules, pricing, and dining information may be subject to availability and change without notice.


We remain committed to serving our guests and employees, and we will continue to operate under the strictest health and safety protocols to ensure that we maintain a safe environment for all who visit. Our new standards of safety and enhanced protocols and procedures were developed and vetted by a team of expert advisors to ensure maximum efficacy in preventing the spread of all viruses and pathogens, including COVID-19. The standards are validated under the new global ALLSAFE Cleanliness label. LEARN MORE

If you have any symptoms associated with COVID-19 or have been in contact with a known case, we ask that you please postpone your visit. Anyone with health questions or symptoms related to COVID-19 should use the COVID-19 Self-Assessment Tool or call 8-1-1 to speak to a health care professional.

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In addition to increased training on safety protocols, all colleagues participate in mandatory, daily health screenings which include temperature checks upon entrance to the resort.  It’s important to us that both our guests and our colleagues are safe and well.

Indoor Pool | Fairmont Chateau Whistler


Our friendly and knowledgeable Concierge team would be delighted to assist you in planning your upcoming stay.

For additional information, please visit the Winter Concierge Planning Tools page.

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