ALL Safe – Your Safety in Mind

Safety information and operational updates for your upcoming visit to Fairmont Chateau Whistler.

Our first priority is the safety and well-being of our guests and employees. Fairmont Chateau Whistler is closely following the advice from BC’s Ministry of Health. To learn more about British Columbia’s travel restrictions please visit www2.gov.bc.ca/gov/content/covid-19/travel/current.

Vaccinated Travellers

Fully vaccinated travelers no longer need to provide a pre-entry COVID-19 test result to enter Canada by air, land or water. Travelers arriving to Canada from any country via a land border may be selected for mandatory random testing.

Travelling With Kids

Children under 12 years old, travelling with fully vaccinated adults, will continue to be exempt from quarantine, without any prescribed conditions limiting their activities. This means, for example, they no longer need to wait 14 days before attending school, camp or daycare.

Partially or Unvaccinated Travellers

Unless otherwise exempt, all travellers 5 years of age or older who do not qualify as fully vaccinated must continue to provide proof of an accepted type of pre-entry COVID-19 test result:
• a valid, negative antigen test, administered or observed by an accredited lab or testing provider, taken outside of Canada no more than one day before their initially scheduled flight departure time or their arrival at the land border or marine port of entry; or
• a valid negative molecular test taken no more than 72 hours before their initially scheduled flight departure time or their arrival at the land border or marine port of entry; or
• a previous positive molecular test taken at least 10 calendar days and no more than 180 calendar days before their initially scheduled flight departure time or their arrival at the land border or marine port of entry. It is important to note that positive antigen test results will not be accepted.

Dining, Dancing and & Events

• Indoor personal gathering limits have returned to normal.
• Indoor and outdoor organized gatherings, like weddings, have returned to full capacity. Dancing is allowed.
• Indoor seated events, such as movie theatres, are operating at full capacity.
• Fitness centers, sport competitions, dance events, swimming pools are operating at full capacity.
• Restaurants, bars and nightclubs are operating at full capacity with no table limits. Mingling and dancing is permitted.

For over 30 years we’ve provided shelter and have been a home-away-from-home for guests and employees alike, and as long as we feel we can do that safely we will continue to do so. Should you have any questions or need further information, please contact the hotel directly at 604-938-8000 or chateauwhistlerresort@fairmont.com.

ArriveCAN

All travellers continue to be required to submit their mandatory information in ArriveCAN before their arrival in Canada.

• Travellers who arrive without completing their ArriveCAN submission may have to test on arrival and quarantine for 14 days, regardless of their vaccination status.
• Travellers taking a cruise or a plane must submit their information in ArriveCAN within 72 hours before boarding.

PLEASE NOTE: The ArriveCAN app is free for all travellers. Be cautious of third party, fraudulent webpages and apps that may be posing as ArriveCAN and asking you for payment. You can Visit the official government site HERE.

mask policy

To help protect all of our valued guests and employees, masks are recommended in all indoor public spaces. This includes the lobby, meeting foyers, hallways, elevators and any designated common areas.

check-in / check-out times

Please note that check-in is now available from 4:00 pm onwards, and check-out is now at 11:00 am.

health club protocols

The health club is currently open for hotel guests daily from 5:30 am – 11:00 pm.  For more information on health club protocols please click here.

dining updates

Fairmont Chateau Whistler is committed to providing you with a dining experience you can enjoy with confidence. For more information on safety protocols, current dining venue hours and offerings, please click here.

fitness room, spa & yoga

Health club is open daily from 5:30 am -11:00 pm.

Yoga classes are now available daily. Learn more

Vida Spa is now accepting appointments seven days /week.

additional hotel updates

Whistler Experience Guide Tours are now available daily.

Hotel Shuttle is available daily from 7:30 am – 11:00 pm

View all of our services and amenities available during your stay.

‘know before your go’

Our friends at whistler.com have created a series of ‘Insider Tips’ to help you make the most of your time in Whistler. Take a look at these practical posts for the inside scoop on safely enjoying Whistler’s most popular adventures this winter.

find out what’s open in whistler

Consult the Doors Open Directory to see what businesses are open in Whistler, and learn how they have modified their operations in response to COVID-19.

more helpful resources

Tourism Whistler Updates
https://www.whistler.com/covid/

BC Government Updates
Travel Updates

Canadian Border Info
Canadian Border Services Agency website 

World Health Organization 
https://www.who.int/

COVID-19 TESTING KITS

Covid-19 testing kits are not currently available at the hotel. Please visit Tourism Whistler’s resource page to learn more about your options for tests while visiting Whistler.

meetings and events

All Meet Well is our commitment to keeping you safe and well, for the gatherings of today and tomorrow. Our dedicated meetings and event team looks forward to collaborating with you to create customized experiences that build lasting memories. To learn more about hosting your next meeting or event, click here. 

*Please note: Activities, transportation schedules, pricing, and dining information may be subject to availability and change without notice.

ALL STAY WELL

We remain committed to serving our guests and employees, and we will continue to operate under the strictest health and safety protocols to ensure that we maintain a safe environment for all who visit. Our new standards of safety and enhanced protocols and procedures were developed and vetted by a team of expert advisors to ensure maximum efficacy in preventing the spread of all viruses and pathogens, including COVID-19. The standards are validated under the new global ALLSAFE Cleanliness label. LEARN MORE

If you have any symptoms associated with COVID-19 or have been in contact with a known case, we ask that you please postpone your visit. Anyone with health questions or symptoms related to COVID-19 should use the COVID-19 Self-Assessment Tool or call 8-1-1 to speak to a health care professional.