ALL Safe – Your Safety in Mind
Safety information and operational updates for your upcoming visit to Fairmont Chateau Whistler.
Our first priority is the safety and well-being of our guests and employees. Fairmont Chateau Whistler is closely following the advice from BC’s Ministry of Health. Following the recent updates from the Provincial Health Organization to Phase 3 of BC’s Restart Plan, recreational travel across BC is now permitted. All non-essential travel at the Canada-U.S. border remains restricted at this time. Starting August 9, 2021 fully vaccinated citizens and permanent residents of the United States can enter Canada for non-essential travel. Entry to Canada will continue to be prohibited for travellers who are not fully vaccinated. To learn more about British Columbia’s travel restrictions please visit www2.gov.bc.ca/gov/content/covid-19/travel/current.
For over 30 years we’ve provided shelter and have been a home-away-from-home for guests and employees alike, and as long as we feel we can do that safely we will continue to do so. Should you have any questions or need further information, please contact the hotel directly at 604-938-8000 or firstname.lastname@example.org.
ALL STAY WELL
We remain committed to serving our guests and employees, and we will continue to operate under the strictest health and safety protocols to ensure that we maintain a safe environment for all who visit. Our new standards of safety and enhanced protocols and procedures were developed and vetted by a team of expert advisors to ensure maximum efficacy in preventing the spread of all viruses and pathogens, including COVID-19. The standards are validated under the new global ALLSAFE Cleanliness label. LEARN MORE
For announcements, hours of operation as well as available amenities and services, please review our Reopening FAQ.
To help protect all of our valued guests and employees, masks are recommended in public spaces. This includes the lobby, meeting foyers, hallways, elevators and any designated common areas.
check in / check out times
Please note that check-in is now available from 4:00 pm onwards, and check-out is now at 11:00 am.
health club protocols
The health club is currently open for hotel guests daily from 6:30 am – 11:00 pm. For more information on health club protocols please click here.
Fairmont Chateau Whistler is committed to providing you with a dining experience you can enjoy with confidence. For more information on safety protocols, current dining venue hours and offerings, please click here.
‘know before your go’ guides
Our friends at whistler.com have created a series of ‘Know Before You Go’ guides to help you make the most of your time in Whistler. Take a look at these practical posts that give you the inside scoop on safely enjoying Whistler’s most popular adventures.
find out what’s open in whistler
Consult the Doors Open Directory to see what businesses are open in Whistler, and learn how they have modified their operations in response to COVID-19.
meetings and events
All Meet Well is our commitment to keeping you safe and well, for the gatherings of today and tomorrow. Our dedicated meetings and event team looks forward to collaborating with you to create customized experiences that build lasting memories. To learn more about hosting your next meeting or event, click here.
*Please note: Activities, transportation schedules, pricing, and dining information may be subject to availability and change without notice.
If you have any symptoms associated with COVID-19 or have been in contact with a known case, we ask that you please postpone your visit. Anyone with health questions or symptoms related to COVID-19 should use the COVID-19 Self-Assessment Tool or call 8-1-1 to speak to a health care professional.
COLLEAGUE TRAINING & SAFETY
In addition to increased training on safety protocols, all colleagues participate in mandatory, daily health screenings which include temperature checks upon entrance to the resort. It’s important to us that both our guests and our colleagues are safe and well.
CONCIERGE PLANNING TOOLS
Our friendly and knowledgeable Concierge team would be delighted to assist you in planning your upcoming stay.
For additional information, please visit the Winter Concierge Planning Tools page.