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ALL Safe – Your Safety in Mind

Safety information and operational updates for your upcoming visit to Fairmont Chateau Whistler.

Our first priority is the safety and well-being of our guests and employees. Fairmont Chateau Whistler is closely following the advice from BC’s Ministry of Health. Following the recent updates from the Provincial Health Organization to Phase 3 of BC’s Restart Plan, recreational travel across BC is now permitted. As of August 9, 2021 fully vaccinated citizens and permanent residents of the United States can enter Canada for non-essential travel with negative Covid-19 test within 72 hours before arrival into Canada. Entry to Canada will continue to be prohibited for travellers who are not fully vaccinated. To learn more about British Columbia’s travel restrictions please visit

Travelling from the USA?

The Canadian Government recently announced the easing of border restrictions. Please ensure you have read, understood and complied with all Canadian requirements for American citizens and permanent residents travelling into Canada. This includes ArriveCAN’s proof of vaccination documents which are required before crossing the border into Canada and a negative Covid-19 test within 72 hours before arrival into Canada.

Travellers re-entering the US will need to be tested no more than 72 hours before travelling by air into the United States and show a negative result to the airline before boarding the flight.

For over 30 years we’ve provided shelter and have been a home-away-from-home for guests and employees alike, and as long as we feel we can do that safely we will continue to do so. Should you have any questions or need further information, please contact the hotel directly at 604-938-8000 or

Fairmont Gold in Whistler, BC | Luxury mountain vacation


Fairmont Chateau Whistler will require proof of vaccination for our restaurants, the Fairmont Gold lounge, the health club, fitness centre and yoga classes, as well as meetings and events.
Learn More

Mask Policy

mask policy

To help protect all of our valued guests and employees, masks are mandatory in all indoor public spaces. This includes the lobby, meeting foyers, hallways, elevators and any designated common areas.

Lobby Views | Fairmont Chateau Whistler

check-in / check-out times

Please note that check-in is now available from 4:00 pm onwards, and check-out is now at 11:00 am.

Couple enjoying private cabana in Whistler, BC

health club protocols

The health club is currently open for hotel guests daily from 6:30 am – 11:00 pm.  For more information on health club protocols please click here.

Wildflower Planet 21 Menu

dining updates

Fairmont Chateau Whistler is committed to providing you with a dining experience you can enjoy with confidence. For more information on safety protocols, current dining venue hours and offerings, please click here.

Fairmont Fit

fitness room, spa & yoga

Health club is open daily from 6:30 am -11:00 pm.

Yoga classes are now available daily. Learn more

Vida Spa is now accepting appointments seven days /week.

Incredible mountain golf at Fairmont Chateau Whistler Golf Club

additional hotel updates

Whistler Experience Guide Tours are now available daily.

Hotel Shuttle is available daily from 7:30 am – 11:00 pm

View all of our services and amenities available during your stay.

Whistler Village Summer_TW_Justa Jeskova_313 x 300

‘know before your go’ guides

Our friends at have created a series of ‘Know Before You Go’ guides to help you make the most of your time in Whistler. Take a look at these practical posts that give you the inside scoop on safely enjoying Whistler’s most popular adventures.

Audain Art Museum | Image: Tourism Whistler, Justa Jeskova

find out what’s open in whistler

Consult the Doors Open Directory to see what businesses are open in Whistler, and learn how they have modified their operations in response to COVID-19.

Fall scenery at Lost Lake, Whistler BC

more helpful resources

Tourism Whistler Updates

BC Government Updates

Travel Updates

Canadian Border Info
Canadian Border Services Agency website 

World Health Organization

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Limited numbers of Covid-19 testing kits are available on property for pre-purchase for US guests. Learn More

meetings and events

All Meet Well is our commitment to keeping you safe and well, for the gatherings of today and tomorrow. Our dedicated meetings and event team looks forward to collaborating with you to create customized experiences that build lasting memories. To learn more about hosting your next meeting or event, click here

*Please note: Activities, transportation schedules, pricing, and dining information may be subject to availability and change without notice.


We remain committed to serving our guests and employees, and we will continue to operate under the strictest health and safety protocols to ensure that we maintain a safe environment for all who visit. Our new standards of safety and enhanced protocols and procedures were developed and vetted by a team of expert advisors to ensure maximum efficacy in preventing the spread of all viruses and pathogens, including COVID-19. The standards are validated under the new global ALLSAFE Cleanliness label. LEARN MORE

If you have any symptoms associated with COVID-19 or have been in contact with a known case, we ask that you please postpone your visit. Anyone with health questions or symptoms related to COVID-19 should use the COVID-19 Self-Assessment Tool or call 8-1-1 to speak to a health care professional.

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In addition to increased training on safety protocols, all colleagues participate in mandatory, daily health screenings which include temperature checks upon entrance to the resort.  It’s important to us that both our guests and our colleagues are safe and well.

Indoor Pool | Fairmont Chateau Whistler


Our friendly and knowledgeable Concierge team would be delighted to assist you in planning your upcoming stay.

For additional information, please visit the Winter Concierge Planning Tools page.

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