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travel info

Safety information and operational updates for your upcoming visit to Fairmont Chateau Whistler.

Our first priority is the safety and wellbeing of our guests and employees. At this time, Fairmont Chateau Whistler remains open and is closely following the advice from BC’s Ministry of Health, which includes strongly recommending that travel in and out of the Vancouver Coastal Health region be limited to essential travel only until February 5, 2021.

For over 30 years we’ve provided shelter and have been a home-away-from-home for guests and employees alike, and as long as we feel we can do that safely we will continue to do so. Should you have any questions or need further information, please contact the hotel directly at 604-938-8000 or chateauwhistlerresort@fairmont.com.

ALL STAY WELL

We remain committed to serving our guests and employees, and we will continue to operate under the strictest health and safety protocols to ensure that we maintain a safe environment for all who visit. Our new standards of safety and enhanced protocols and procedures were developed and vetted by a team of expert advisors to ensure maximum efficacy in preventing the spread of all viruses and pathogens, including COVID-19. The standards are validated under the new global ALLSAFE Cleanliness label. LEARN MORE

Fairmont Gold in Whistler, BC | Luxury mountain vacation

reopening FAQ

For hours of operation, available amenities and services as well as other announcements, please review our Reopening FAQ.

Mask Policy

mask policy

Masks are required for everyone in all public indoor settings and workplaces in British Columbia. This includes retail stores, restaurants and common areas in hotels (including lobby, meeting foyers, hallways, and elevators). Learn more here.

Lobby Views | Fairmont Chateau Whistler

check in / check out times

In light of our updated safety procedures and protocols, check-in and check-out times have been adjusted. Please note that check-in is now available from 5:00 pm onwards, and check-out is now at 10:00 am.

health club protocols

The health club and fitness centre is open daily from 6:30 am to 11:00 pm for hotel guests. Pool capacity restrictions are now in place and reservations are required for all hotel guests wishing to use the pool facility. Reservations are based on availability and may not be available during your stay. For more information on health club protocols please click here.

Snow Globes Dining Domes | Photo: Brad Flowerdew

dining updates

Fairmont Chateau Whistler is committed to providing you with a dining experience you can enjoy with confidence. For more information on safety protocols, current dining venue hours and offerings, please click here.

Please note: at this time, it is recommended that you dine only with members of your immediate household.

Fairmont Fit

fitness room, spa & yoga

Fitness room, sauna and eucalyptus steam rooms are open from 6:30 am – 11:00 pm, and reservations not required.

Yoga classes are temporarily unavailable until further notice.

Vida Spa is now accepting appointments seven days /week.

WEG Snowshoe_Image: Tourism Whistler, Mike Crane

additional hotel updates

Whistler Experience Guide Tours are now available daily.

Hotel Shuttle is available daily from 7:30 am – 11:00 pm

View all of our services and amenities available during your stay.

Peak 2 Peak Gondola | Photo: Tourism Whistler/Justa Jeskova

‘know before your go’ guides

Our friends at whistler.com have created a series of ‘Know Before You Go’ guides to help you make the most of your time in Whistler. Take a look at these practical posts that give you the inside scoop on safely enjoying Whistler’s most popular adventures.
LEARN MORE

Whistler Village | Photo: Tourism Whistler/Mike Crane

find out what’s open in whistler

Consult the Doors Open Directory to see what businesses are open in Whistler, and learn how they have modified their operations in response to COVID-19.

Winter snowy trees_Tourism Whistler_Mike Crane_313 x 300

more helpful resources

Tourism Whistler Updates
https://www.whistler.com/covid/

BC Government Updates

Travel Updates

Canadian Border Info
Canadian Border Services Agency website 

World Health Organization 
https://www.who.int/

Ski Whistler | Whistler Mountain | Photo: Tourism Whistler, Mike Crane

skiing on whistler blackcomb

Whistler Blackcomb is now open for winter operations with enhanced safety protocols in place. Guests are required to wear face coverings to access the mountains and a new reservation system has been implemented to manage capacity limits. Please contact our Concierge team for more information and for assistance in booking lift tickets and ski school.

meetings and events

All Meet Well is our commitment to keeping you safe and well, for the gatherings of today and tomorrow. Our dedicated meetings and event team looks forward to collaborating with you to create customized experiences that build lasting memories. To learn more about hosting your next meeting or event, click here

*Please note: Activities, transportation schedules, pricing, and dining information may be subject to availability and change without notice.

If you have any symptoms associated with COVID-19 or have been in contact with a known case, we ask that you please postpone your visit. Anyone with health questions or symptoms related to COVID-19 should use the COVID-19 Self-Assessment Tool or call 8-1-1 to speak to a health care professional.

Whistler winter_Image: DestinationBC_Andrew Strain_

COLLEAGUE TRAINING & SAFETY

In addition to increased training on safety protocols, all colleagues participate in mandatory, daily health screenings which include temperature checks upon entrance to the resort.  It’s important to us that both our guests and our colleagues are safe and well.

Winter Exterior of Fairmont Chateau Whistler

CONCIERGE PLANNING TOOLS

Our friendly and knowledgeable Concierge team would be delighted to assist you in planning your upcoming stay.

For additional information, please visit the Winter Concierge Planning Tools page.

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