FAIRMONT: AN INCLUSIVE ENVIRONMENT
Fairmont Hotels & Resorts is committed to ensuring that each and every person feels welcome in our hotels. To make our hotel accessible, we offer a selection of accessible rooms and a number of adapted features throughout the hotel.
LOBBY
Our main lobby is wheelchair accessible from all entrances to the hotel. The hotel’s front doors are directly accessible from the driveway via a ramp. The front desk is wheelchair accessible and there are no steps up or down to approach the front desk.
All three entrances to the hotel (separate wings) are accessible. Our lower concourse level entrance is accessible via an elevator to the upper floors of the hotel. The lobby restrooms are also accessible.
PARKING
Our secure hotel parking garage is accessible via an elevator. Guest requiring assistance will be given valet access. The hotel has 6 Handicapped-reserved stalls in our underground parking garage with ease of elevator access.
RESTAURANTS
All of our restaurants are wheelchair accessible. Our wait staff will read menu for individuals who are legally impaired or have low vision.
Accessible hotel features
Service animals welcome
Elevators
ACCESSIBLE AMENITIES ON REQUEST:
The following amenities may be available for select Accessible hotel rooms at Fairmont Chateau Whistler. Please indicate the request in your on-line hotel reservation, or ask one of our reservation agents.
- Non-Slip Mat
- Toilet Raiser
- Shower Transfer Bench
- Tub/Shower Chair
- Tub/Shower Stool
- RMOW Accessible Map of Whistler/Blackcomb Village
In partnership with Whistler Adaptive, Fairmont Chateau Whistler can coordinate upon request additional in-room equipment such as:
- Wheelchair rental
- Manual/Electric Portable Patient Lift
- Seasonal Accessible/Adaptive Outdoor Activity Sessions
(Please note, there will be a charge in addition to fees associated with your stay at The Fairmont Chateau Whistler. Please connect with our Reservation team to confirm pricing, availability, and delivery).
OUR WEB COMMITMENT
As part of our global inclusiveness strategy, we are in the process of improving the accessibility of our websites to provide an experience that is inclusive for all users. We believe that all users, regardless of their physical or mental ability, device or reason for using the Web, are entitled to benefit from the best service that we can offer them.
To ensure sustainable accessibility on our websites, we have initiated a number of projects:
- A situational analysis of the website via a WCAG 2 – Level AA accessibility audit
- Increased awareness and improved expertise among our teams
- The implementation of specific accessibility tools and documentation
- The consideration of accessibility in our web projects from the start
- Support from accessibility experts
Our efforts to make our sites accessible will be focused on the hotel information and reservations department areas, which will be displayed on the following pages:
- The homepage
- The booking engine
- The hotel searches results
- The information sheets about our hotels
- The booking path
In the meantime, you can continue your experience on our ALL – Accor Live Limitless website or contact us through the web accessibility page by email or phone.
NEED HELP?
While we are implementing these changes, if you encounter any difficulties making a reservation or finding hotel information on our site, please contact us:
- by email at the following address: reservations@fairmont.com
- or by phone +1 800 257 7544
For additional information and for numbers outside of North America see Fairmont Web Accessibility.